Exchange & Return Policy
CakeOPedia does not provide with the option to refund or exchange the product once purchased. The exact ingredients and nutritional value are mentioned to avoid the need to exchange the product, so check images and read description before purchasing. Furthermore, the Quality Check team checks each product to ensure it does not have any defects. However, in case of any manufacturing defect, damaged item in transit or missing item in order, you can register a complaint by sending us an email at firstname.lastname@example.org we will initiate the refund.
To be eligible for a refund, you are required to record a video of opening the package to prove that you received an already defective product. Do share your order number along with unboxing video .
The team will respond to the complaint query within 2- 5 working days and get in touch with you.
If you are eligible for the refund or replacement, the team will communicate with you and take the needful steps.
In case the delivery status shows “delivered” and you have not received the product yet, you need to intimate us within 24 hours. You are requested to send an email with your order id with the subject “wrong delivery status” to email@example.com.
Failing to do so within 24 hours doesn’t make you entitled to any refund or any support from our team.
If you do not receive the refund amount in the time duration mentioned, you can check your bank account again or contact the bank as the processing may take some time from their end. Or else, you can contact us at the firstname.lastname@example.org.